Terms of service

OSHUN TERMS AND CONDITIONS

Identification of the owner and general information

These Terms and Conditions regulate the access and purchase of products on the oshunjewel.com website (hereinafter, the "Website") owned by OSHUN JEWERLY, S.L.U. (hereinafter, "OSHUN"), which is the entity that markets the products displayed on the Website and is responsible for the contractual relationship maintained with the user (hereinafter, the "User") for the purchase of the products on the Website.

  • Entity: OSHUN JEWERLY, S.L.U.
  • Registered Office
  • TAX IDENTIFICATION NUMBER 
  • Public Registry
  • E-mail: info@oshunjewel.com
  • Telephone: (+34) 

Notwithstanding the foregoing, depending on the product that the User has purchased, it may be subject to special conditions, depending on the characteristics of the product. These particular conditions can be found in these terms and conditions.

2. Object

This document establishes the terms and conditions (hereinafter, the "Terms and Conditions") that will govern navigation through the Web Site and the purchase of products offered by OSHUN to Users.

Any matter not expressly provided for in these Terms and Conditions shall be deemed to be reserved for OSHUN, without prejudice to the application of the provisions of the regulations in force.

The marking of the corresponding box on the acceptance of the present Terms and Conditions, as well as the fact of following telematically all the steps of the same one, supposes the express acceptance of the same ones on the part of the User, having the same validity that its handwritten signature. In this way, the User acknowledges being a person with sufficient capacity to acquire the obligations arising from their actions through the Website, who has previously read and understands its Content.

In any case, in order to be able to contract with OSHUN, the User must be of legal age (≥ eighteen (18) years) and have the necessary legal capacity to enter into contracts.

3. Access to the website

Access to the Web Site is completely free, requiring the User only the necessary data to manage their purchases. Access to the Website by minors is prohibited. However, in the event of access to the Web Site by a minor, it shall be presumed that such access has been made with the prior express authorization of his or her parents, guardians or legal representatives, without prejudice to OSHUN's right to carry out any verifications it deems appropriate.

Access and navigation on the Web Site do not require registration, although to make any purchase or to receive advertising, information and periodic offers of promotional campaigns and our products, it will be necessary to complete the web forms provided for this purpose.

The information provided by Users must be truthful. In the event that such information is incomplete, inaccurate or false, Users agree to hold OSHUN harmless against any damages and third party claims that may arise as a result of the inaccuracy or falsity of the data provided. Under no circumstances shall OSHUN be held responsible for the veracity of the data provided by Users, and therefore each User shall be solely responsible for any possible consequences, errors and failures that may arise from the lack of quality of the data.

4. Electronic contracting

In accordance with the provisions of the applicable regulations, contracts entered into electronically shall produce all the effects provided for by the legal system when consent and the other requirements necessary for their validity are met.

In any case, the electronic medium containing the contract concluded electronically shall be admissible as documentary evidence in the event of a dispute between the parties.

For these purposes, it shall be understood that following all the phases of the purchase process and, if applicable, the payment of the corresponding economic amount, necessarily implies the provision of the consent required for the contracting.

Likewise, all the information related to the contracting procedure is made available to the Users prior to the beginning of the contracting procedure.

4.1. Prior Information.

These Terms and Conditions are freely and freely available to all Users of the Website from the following link [Terms of Service - Oshun (oshunjewel.com)].

Access to the contracting process is completely free of charge, without any additional associated cost, apart from the cost of the User having an Internet connection.

All the products marketed are perfectly described in their corresponding product sheets made available to the Users, not being understood to include those issues that have not been expressly indicated therein.

The contract between OSHUN and the User is understood to be perfected from the very moment the User completes the contracting procedure by pressing the "Buy" or similar button, it being understood that following all the phases of the electronic contracting procedure and the inclusion of all the data requested implies, together with the ticking of the corresponding box relating to the acceptance of these Terms and Conditions, a direct manifestation of the User's will to accept these Terms and Conditions.

OSHUN, as a provider of an information society service, shall file the electronic document formalizing this contract. This electronic document shall be accessible to the User, who may download and print it, and shall include these Terms and Conditions. OSHUN will send an e-mail to the User confirming the effective completion of the purchase, along with the corresponding invoice.

OSHUN will introduce appropriate and sufficient technical means to identify and correct technical errors in the management of information as soon as it becomes its responsibility.

The language in which the contracting procedure shall be carried out and in which this contract is formalized shall be, unless otherwise indicated, Spanish.

4.2. Purchase procedure.

The procedure for contracting the products offered is carried out electronically through the Website. Any person with Internet access can make the purchase, being of public access all the products offered through the Web Site, without any restriction for its visualization.

The complete procedure to be followed by all Users wishing to purchase any of the products offered through the Web Site, will consist of the effective completion of the following steps:

  • Once the User has accessed the Web Site, he/she must select those products that interest him/her, being very important to review their descriptions, as well as their characteristics, conditions, delivery times and final prices indicated in the descriptive card of each product, and specify the units that he/she wants of each one of them. In this way, the products that you have selected will be added to your "Cart" of purchase in the Web Site, being able the User to continue with his purchase and being all the selected products included in the above mentioned "Cart". The User will be able to access at any time to his "Cart" that is in the top right corner of the page.
  • Once all the products that the User wishes to purchase have been selected, the User must initiate the electronic purchase process by clicking on the "Buy" button.
  • In order to continue with the purchase, it is necessary to have all the User's data. Likewise, the User will have to fill in the data related to the control of the invoicing and shipment of the products. To this end, the User will be taken to a screen on which a series of personal and bank details will be required, as well as the selection from a series of options offered by OSHUN, the completion of which is essential to complete the purchase of the products through the Web Site.
  • With respect to the "Payment Method" tab, the User should only enter the desired payment method from among those offered by OSHUN on the Web Site, which are as follows: debit/credit card (VISA, MasterCard or American Express), through Paypal or similar. At no time will OSHUN have access to your bank details, which are directly managed by the corresponding banking institutions. The User is informed that payment through any of these methods may be subject to the particular conditions of these providers. OSHUN recommends that the User read, know and accept the particular conditions of the provider, which are independent of these Terms and Conditions.
  • After payment has been made, the User will receive an e-mail confirming the order, which will include a summary of the items purchased, the shipping method requested and the destination address.
  • If at the time of payment there is an incident that prevents payment, the User will receive an automatic payment error message and the order will not be processed until the payment process is successfully completed.
Product characteristics.

Different kinds of products are offered on the Website. OSHUN sells sterling silver and/or 9kt or 12kt gold plated jewelry. The characteristics of each of these product types are detailed below.

The data included on the Web site in each description of the products and services, in its photographs, graphic or iconographic representations or videos, as well as trade names, trademarks or distinctive signs of any kind, are for information purposes only. Therefore, OSHUN declines any responsibility for the appearance of errors in said information, although it undertakes to take all measures within its power to correct said errors or omissions as soon as possible after having been informed of them.

  • Jewelry: OSHUN sells jewelry, whose characteristics are described in the information in the description of each product. In which the type of material, weight, size and a general description of the product accompanied by images will be indicated.

5. Economic conditions

5.1. Pricing.

The current price of the products will be indicated at all times on the Web Site next to its description, being publicly accessible on the same to view it.

All prices are shown in Euros, unless otherwise indicated.

All prices shown are final prices, expressly including Value Added Tax (VAT) and any other applicable expenses. Notwithstanding the foregoing, the final price will include all those increases or discounts that are applicable, expenses charged to the User and additional costs for ancillary services, means of payment, etc.. In any case, all these amounts will be shown to the User in detail during the contracting process.

The products marketed on the Web Site will be subject to the corresponding VAT in each case:

  • Jewelry shall be subject to VAT at the general rate of TWENTY-ONE PERCENT (21%).

Notwithstanding the foregoing, VAT will be deducted for all purchases made by Users from the territories of the Canary Islands, Ceuta or Melilla, without prejudice to any taxes applicable in those territories.

Discount codes.

OSHUN may from time to time offer discount codes to its Users. Such discounts may only be applied in accordance with the instructions specified by OSHUN with respect to each code, and in any event Users may only use a single code per order.

The use of discount codes will not be compatible with certain promotional actions and collections.

5.3. Payments.

Once the User has contracted any of the products corresponding to the Web Site and paid for them through any of the methods made available to Users by OSHUN, OSHUN will send the User an e-mail containing all the information relating to the products purchased, their price, applicable taxes and any other information required by law.

In any case, the payment of economic amounts through the Internet will be made through the platform provided by an external financial institution, which in any case will be hosted on a website under SSL secure protocol. For your identification, please confirm that the web address of the page from which you will make the payment starts with https://.

The contract will only become effective when OSHUN receives confirmation of payment from the bank that owns the secure payment system. If the transaction is denied for any reason by said entity, or if the full amount corresponding to the amount of the products is not provided (including surcharges for handling fees and bank transfer fees), the contracting will be suspended, informing the User that the transaction has not been finalized.

Once full payment has been received, OSHUN will automatically send the invoice corresponding to the contract to the User's e-mail address. By accepting these Terms and Conditions, the User expressly agrees to receive the invoice electronically. If the User wishes to receive the invoice on paper, he/she may contact OSHUN indicating the postal address to which the invoice should be sent.

Likewise, in accordance with current legislation, OSHUN may not subsequently modify the invoicing of sales made. Therefore, the invoice will be issued in the name of the natural person who contracts the Services, and the User must ensure that the order is placed in the correct name, and duplicate invoices may not be issued to send to third parties, nor may they be issued after the guarantee period has elapsed.

5.4. Means of payment.

For a one-time purchase we accept the following credit and debit cards: Visa, MasterCard, American Express. In the case of a one-time purchase we also accept the use of PayPal.

6. Terms of delivery of the products purchased

6.1. Home delivery.

The delivery of the products purchased will be, by default, made to the physical address indicated by the User.

Home delivery may involve a surcharge for shipping costs, which will be calculated according to the products purchased, and which in any case will be shown to the User during the contracting procedure. The products will be delivered to the address indicated by the User;

Estimated delivery time, including order preparation time, varies by country, region and the shipping method you choose at checkout. For detailed shipping rates, click here.

* The deadlines are always subject to the correct and normal operation and logistical development of the preparation and shipment process and to the volume of orders existing at any given time.

* The deadlines are always subject to the correct and normal operation and logistical development of the preparation and shipment process and to the volume of orders existing at any given time.

*** Shipping rates subject to change for promotions. Check our FAQ/Promotions section to see what prices apply to each offer.

Notwithstanding the foregoing, OSHUN cannot control shipments once they have been delivered to the appropriate postal service and shall not be liable for any delay in delivery when the order has been delivered to the postal service on time.

OSHUN informs that the products may be received by the User in different shipments.

7. Warranties and returns

All products offered are original products, with manufacturer's warranty and without any defect, with their legally recognized warranty periods.

The consumer and user may return to OSHUN, free of charge, any product that is defective or does not conform to the description made during a period of three (3) years from the date on which the product was received. If the defect becomes apparent more than two (2) years after delivery of the product after purchase, the User must prove to the manufacturer or seller that the fault, defect or non-conformity already existed when the product was delivered. The consumer must inform OSHUN through the CONTACT channel provided for this purpose, indicating the defective product or products, attaching photographs and other evidence that demonstrate the defects or lack of conformity of the products, as well as a detailed list of the defects found, the purchase order and any other additional documentation that makes it possible to identify the purchase made by the consumer and user.

Once OSHUN has received the communication from the consumer and user and has analyzed the incident through its Quality Department, it will inform the consumer and user as soon as possible whether or not to return the product, taking into account objectively the nature of the product or the nature of the alleged lack of conformity or defect. In the event that the product is returned, OSHUN will indicate to the consumer and user how to send the defective product to its warehouses. The address of these warehouses shall be as follows:

Carretera de Mata, 43, 1º 1ª, Mataró (Barcelona), Spain.

However, OSHUN will not, under any circumstances, be responsible for products that are returned without having been returned by the consumer and user in accordance with the process detailed above.

Each product to be returned must be unused or, in the event that the defect is found after normal, everyday use, in the best possible condition, and must be returned with all its labels, packaging and, where appropriate, documentation and original accessories that came with it. If the consumer and user does not proceed in this way, OSHUN and, in particular, its Quality Department, will have to objectively evaluate the incident and determine whether the product is defective according to its nature and the nature of the alleged lack of conformity or defect.

If the product does not conform to the contract, the User may choose between demanding repair or replacement of the product, unless one of these two options is objectively impossible or disproportionate. As soon as the User informs OSHUN of the option chosen, both parties shall abide by it. In the event of opting for repair, if, once the repair has been completed and the product has been delivered, it is still not in conformity with the contract, the User may demand the replacement of the product, unless this option is disproportionate, in which case the price reduction or termination of the contract shall be applied at the choice of the consumer.

OSHUN informs the consumer and user that, due to the characteristics of the products, it will generally not be possible to repair them because it would be disproportionate. In the event that, due to the characteristics of the specific product and the defect, repair is possible, the consumer and user will be expressly informed of this circumstance, giving him/her the possibility of choosing between replacement or repair.

In line with the above, the consumer and user may replace the defective product with another of identical characteristics, without incurring any cost to replace the product. If it is not possible to replace the defective product with another of identical characteristics, the consumer and user will be offered the possibility of choosing a new similar model.

The delivery of the product of identical characteristics or the new model chosen by the consumer and user, as applicable, will be made within three (3) to five (5) working days from the date on which OSHUN will confirm to the consumer and user the replacement of the defective product or the shipment of the new model.

In the event that the repair of the product could not be carried out and that the replacement of the product is not in accordance with the contract, the consumer and user may choose to terminate the contract.

OSHUN informs consumers and users that the time period for the refund of amounts paid will depend on the method of payment used by the consumer and user when purchasing the product:

  • If the consumer and user has paid by credit/debit card, OSHUN will refund the amount paid within fourteen (14) calendar days after the consumer and user decided to terminate the contract.
  • If the consumer and user has paid by PayPal, OSHUN will refund the amount paid within twenty-four (24)-forty-eight (48) business hours after the consumer and user decided to terminate the contract.

8. Right of withdrawal

The consumer and user will have the right to cancel the order placed remotely without giving any reason, during a period of fourteen (14) calendar days from the correct receipt of the product. The consumer and user may send the entire order or, if he/she prefers, may send any of the products that make up the total order and, all without penalty and without giving any reason.

The consumer and user must bear the direct cost of the return to OSHUN, whether he/she returns the entire order or decides to return only some of the products in the order.

To formalize the return, you must contact OSHUN at info@oshunjewel.com. Upon receipt of such communication, OSHUN will indicate how to send the order to its offices or warehouses.

The consumer and user should send the product to the following OSHUN offices/warehouses:

Carretera de Mata, 43, 1º 1ª, Mataró (Barcelona), Spain.

OSHUN is not responsible for the courier company that the consumer and user hires to return the order. In this regard, OSHUN recommends that the consumer and user demand that the courier company provide proof of delivery once the courier has deposited the product at OSHUN's offices, so that the consumer and user has proof that the product has been correctly delivered to OSHUN. OSHUN is not responsible for the address where the consumer and user sends the order for return if it is different from those indicated. OSHUN may ask the consumer and user to send said proof of delivery in order to verify the delivery.

The costs of returning the order (such as, for example, shipping costs through courier companies) shall be borne directly by the consumer and user.

The product must be in perfect condition and with all its labels, packaging and, if applicable, original documentation and accessories that came with it. If this is not done by the consumer and user or if the product has been damaged in any way, the consumer and user accepts that the product may suffer a depreciation or that OSHUN may refuse the exercise of the right of withdrawal by the consumer and user.

Once OSHUN verifies that the order is in good condition, OSHUN will proceed to refund the full amount paid by the consumer and user.

If the consumer and user decides to return the order in full, OSHUN will refund the consumer and user the full amount paid by the consumer and user (including the shipping costs related to OSHUN's delivery to the consumer and user).

If the consumer and user only wishes to return one or some of the products that were part of the order, OSHUN will not be able to refund the shipping costs that the consumer and user has paid for the entire order.

OSHUN informs consumers and users that the time period for the refund of amounts paid will depend on the method of payment used by the consumer and user when purchasing the product:

  • If the User has paid by credit/debit card, OSHUN will refund the amount paid within fourteen (14) calendar days after the consumer and user decided to terminate the contract.
  • If the consumer and user has paid by PAYPAL, OSHUN will refund the amount paid within twenty-four (24)-forty-eight (48) business hours after the consumer and user decided to terminate the contract.

In any case, OSHUN will refund the amounts paid as soon as possible and, in any case, within fourteen (14) calendar days from the date on which the consumer and user has informed of his or her decision to withdraw from the contract.

In the case of promotions applicable to the purchase of independent items that include the addition of an additional product, being by way of example, but not limited to, promotions 2x1, 3x2 or any other that involves the delivery of an extra product for free or at a reduced price, if the consumer and user decides to apply his right of withdrawal on his purchase, such right shall apply to the set of products provided as part of the promotion.

The right of withdrawal shall not apply in the case of products made according to the User's specifications or clearly personalized, in accordance with the assumption established in Article 103.c) of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. 

9. Product exchange policy

OSHUN does not allow the exchange of a product purchased by the consumer and User for another product offered on the Web Site.

In the event that the User wishes to exchange a product, he/she must exercise his/her right of withdrawal in accordance with the provisions of the preceding clause and subsequently purchase the new product he/she wishes.

10. Customer Service

OSHUN, as the party responsible for the Web Site and in charge of the marketing and sale of the products offered therein, makes available to Users a customer service department, where due attention will be given to all queries, complaints, claims and suggestions made in relation to the purchase of products through the Web Site.

Specifically, the means of contact made available to Users are as follows:

  • oshunjewel.com Web site. Available twenty-four (24) hours a day, seven (7) days a week.
  • E-mail: info@oshunjewel.com. Available twenty-four (24) hours a day, seven (7) days a week.

Once we receive the customer's communication, we will try to respond to the complaints or queries received in the shortest possible time, which in no case will exceed one (1) month since the User has submitted the complaint or query.

Complaint forms are available to the User.

Pursuant to paragraph 3 of Article 21 drafted by the fifth final provision of Law 7/2017, of November 2, which transposes into Spanish law Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 and in particular Article 6, paragraph 1, letter c), the tlf. no. is (+34) <<>>.

11. Rules of use of the website

Access to or use of the Website for illegal or unauthorized purposes, with or without economic purpose, is not permitted and, therefore, its consequences shall be the sole responsibility of the User. In particular, and without the following list being absolute, it is prohibited:

  • Use the Website in any way that may cause damage, interruptions, inefficiencies or defects in its operation or in a third party's computer.
  • Use the Web Site for the transmission, installation or publication of any viruses, malicious code or other harmful programs or files.
  • Use the Web Site to collect personal data from other Users.
  • Use the Web Site illegally, against good faith, morality and public order.
  • Registering through the Website under a false identity, impersonating a third party or using a profile or performing any other action that may mislead other Users as to the identity of the origin of a message.
  • Unauthorized access to any section of the Website, to other systems or networks connected to the Website, to any server of the Provider, or to the services offered through the Website, by hacking or forgery, password mining or any other illegitimate means.
  • Breach, or attempt to breach, the security or authentication measures of the Web Site or any network connected to the Web Site, or the security or protection measures inherent in the Content offered on the Web Site.
  • Carry out any action that causes a disproportionate or unnecessary saturation in the infrastructure of the Website or in the provider's systems or networks, as well as in the systems and networks connected to the Website.
  • Impede the normal development of an event, contest, promotion or any other activity available through the Website or any of its functionalities, either by altering or attempting to alter, illegally or in any other way, the access, participation or operation thereof, or by falsifying the result thereof and/or using fraudulent participation methods, by any procedure, and/or through any practice that violates or infringes in any way these Terms of Use.
  • Communicate through the Web Site or any of the channels enabled by the same, Content that violates the secrecy of communications or involve an infringement of intellectual and industrial property rights or the rules governing the protection of personal data.
  • Communicate through the Website or any of the channels enabled by the same, Content containing "spam" and / or links to sites unrelated to the corresponding space.
  • The use of the Website may cause damage, interruptions, inefficiencies or defects in its functionality or in third party devices.
  • The use of the Web Site or any of the channels enabled by the same, to transmit, install, publish any virus, malicious code or other harmful programs or files.

The breach of any of the above obligations by the User may lead to the adoption by the provider of appropriate measures protected by law and in the exercise of their rights or obligations, which may lead to the deletion or blocking of the account of the offending User, without the possibility of any compensation for damages caused to the offending User.

12. Industrial intellectual property rights

The provider is the owner or, where appropriate, has the corresponding licenses on the rights of exploitation of intellectual and industrial property of the Website, as well as all the contents offered therein, including the platform itself, texts, photographs or illustrations, logos, trademarks, graphics, designs, interfaces, or any other information or Content, and the services available through the same.

In no case shall it be understood that the access, navigation and use of the Website by the User or the use, acquisition and/or contracting of products or services offered through the same implies a waiver, transmission, license or total or partial transfer of such rights by the provider. The User has the right to use the contents and/or services of the Website within a strictly domestic scope and solely for the purpose of enjoying the services provided in accordance with these Terms of Use.

References to registered trademarks or trade names, or other distinctive signs, whether owned by the provider or by third parties, imply a prohibition on their use without the consent of the provider or its legitimate owners. At no time, unless expressly stated otherwise, access, navigation or use of the Web Site and / or its contents gives the User any right over distinctive signs included therein.

All intellectual and industrial property rights over the contents and/or services of the Web Site are reserved and, in particular, it is forbidden to modify, copy, reproduce, publicly communicate, transform or distribute, by any means and under any form, all or part of the contents included in the Web Site, for public or commercial purposes, without the prior, express and written authorization of the provider or, if applicable, of the owner of the corresponding rights.

Likewise, it is forbidden to remove or manipulate the copyright indications or other credits that identify the holders of the rights of the contents that the User finds in the Web Site, as well as the technical protection devices, digital fingerprints, or any protection mechanism or information incorporated to the contents offered in the Web Site.

In the event that the User sends information of any kind to the Provider through any of the channels provided for this purpose, the User declares, guarantees and accepts that he/she has the right to do so freely, that such information does not infringe any intellectual or industrial property rights, trade secrets or any other rights of third parties, and that such information is not confidential or harmful to third parties.

The User acknowledges that he/she assumes responsibility, indemnifying the provider for any communication that he/she provides personally or in his/her name, with such responsibility covering without restriction the accuracy, legality, originality and ownership of the same.

If the User becomes aware of the existence of any Content that is illicit, illegal, contrary to the law or that could involve an infringement of intellectual and/or industrial property rights, he/she must immediately notify the provider through the e-mail address info@oshunjewel.com so that it can proceed to the adoption of the appropriate measures.

Likewise, in the event that any User or third party considers that any of the Contents of the Website owned by the provider violates their intellectual and/or industrial property rights, as well as any other rights, they should send a communication to info@oshunjewel.com with the following information:

  • Identification data and means of contact of the claimant or his/her legal representative.
  • Documentation proving your status as the owner of the allegedly infringed rights.
  • Detailed account of the rights allegedly infringed by the provider, as well as their exact location within the Website.
  • Express declaration by the claimant that the use of the Contents has been made without the consent of the owner of the allegedly infringed rights.

13. Links

13.1. Links to other web pages

In the event that the Website displays links or products that link to other web pages through different buttons, links, banners or embedded Content, the provider informs that these are directly managed by third parties, and the provider does not have the human or technical means to know in advance or to control or approve all the information, Content, products or services provided by other platforms to which links may be established from the Website.

Consequently, the provider cannot assume any type of responsibility for any aspect related to the platform or web page to which a link may be established from the Web Site, specifically, but not limited to, its operation, access, data, information, files, quality and reliability of its products and services, its own links or any of its Contents, in general.

In this sense, if the Users have effective knowledge that the activities developed through these third party web pages are illegal or contravene morality or public order, they should immediately inform the provider so that the link to access them can be disabled, which will be carried out as soon as possible.

In any case, the establishment of any type of link from the Web Site to another external web page does not imply that there is any type of relationship, collaboration or dependence between the provider and the person responsible for said external web page.

13.2. Links to OSHUN's channel on other platforms and social networks

The provider makes available to Users, through different tools and applications, means of linking that allow Users to access the channels and pages of the Website that the provider maintains on different platforms and social networks belonging to or managed by third parties (e.g. Facebook, Twitter, Pinterest, Google+, etc.). The inclusion of these links on the Website has the sole purpose of providing Users with access to these channels on the different platforms and social networks.

The establishment of these applications does not imply the existence of any relationship between the provider and the owner, manufacturer or distributor of the linked platform, nor the acceptance and approval by the provider of its Contents or services, the owner, manufacturer or distributor being solely responsible for them.

In no case does the provider share with Facebook, Twitter or any other social network that may be incorporated in the future any private information about its Users, being its only purpose the one established in these Terms of Use, as well as in the Privacy Policy of the Website. In this sense, all the information that the User himself wishes to provide to these platforms will be under his own responsibility, not intervening the provider in this process.

The activation and use of these applications may involve the identification and authentication of the User (login/password) on the corresponding platforms, completely external to the Website and outside the Provider's control. By accessing these external networks, the User enters an environment not controlled by the Provider, for which the Provider shall not assume any responsibility for the security configuration of these environments.

Since the Provider has no control over the Content hosted on such channels, the User acknowledges and agrees that the Provider assumes no responsibility for the Content or services that the User may access on such pages, or for any Content, products, services, advertising, or any other material available on such pages.

For this reason, the User must exercise extreme caution in the evaluation and use of the information and services existing in the linked channels, as well as in the information of the User or third parties that he/she wishes to share in said channels.

13.3. Links on other web pages to the Website

The Provider does not authorize the establishment of a link to the Web Site from those pages that contain materials, information or Contents that are illicit, illegal, degrading, obscene and, in general, that contravene the laws, morality or public order, or generally accepted social norms.

In any case, Users may establish links on their respective web pages directing to the Website, provided that they comply with the following conditions: (a) the link may not reproduce the Content of the Website or parts thereof in any form; (b) it is not permitted to create a browser or border environment over sections of the Website, nor may the Website be modified in any other way; (c) it is not permitted to make false or inaccurate or incorrect statements or indications about the Website and/or, in particular, to state or imply that the provider has authorized the link or has supervised or assumed in any way the Content or services offered or made available on the web page on which the link is established; d) the web page on which the link to the Web Site is established shall not contain illicit information or Contents, contrary to morality and generally accepted good customs and public order, nor shall it contain Contents contrary to any third party rights, including intellectual and industrial property rights and/or the right to honor, to personal or family privacy or to one's own image or any other right, or Contents contrary to the rules regulating the protection of personal data.

The provider has no power or human or technical means to know, control or approve all information, content, products or services provided by other websites that have established links to the Website. The provider assumes no responsibility for any aspect related to the web page that establishes the link to the Web Site, specifically, but not limited to, its operation, access, data, information, files, quality and reliability of its products and services, its own links and/or any of its Contents, in general.

14. Liabilities and warranties

OSHUN undertakes to ensure that the Content, data or information relating to the products offered on its Web Site are reliable, truthful and accurate, and is responsible for the prices and characteristics advertised. However, OSHUN shall not be held responsible for information that has been entered, displayed or modified by third parties outside OSHUN.

The photographs, texts, graphics, information or characteristics reproduced that illustrate the products for sale are merely illustrative and are not contractual, and may therefore vary. However, we always ensure that the description of the products is as accurate as possible.

While OSHUN will use reasonable efforts to maintain the integrity, truthfulness and accuracy of the Web Site and the Content contained therein, OSHUN makes no warranties or representations as to: (i) the continuity of the Contents of the Web Site; (ii) the absence of errors in said Contents ; (iii) the absence of viruses and/or other harmful components on the Web Site or on the server that supplies it; (iv) the invulnerability of the Web Site or the impossibility of violating the security measures adopted therein; (v) the lack of usefulness or performance of the Contents of the Web Site; and (vi) the damages caused, to himself or to a third party, by any person who infringes the conditions, rules and instructions that the provider establishes in the Web Site or through the violation of the security systems of the Web Site.

Nevertheless, OSHUN declares that it has taken all necessary measures, within its possibilities and the state of the art, to ensure the functioning of the Web Site and to minimize system errors, both from a technical point of view and in terms of the Content published on the Web Site.

OSHUN does not guarantee the legality, reliability and usefulness of the Content provided by third parties through the Web Site. If the User becomes aware of the existence of any Content that is illicit, illegal, contrary to the law or that could infringe the rights of third parties, he/she must immediately notify the provider so that it can proceed to take the appropriate measures.

OSHUN shall not be responsible for the accuracy, completeness or updating of the information published on the Web Site from outside sources, nor for that contained on other platforms to which the Web Site links. The provider shall not be liable for hypothetical damages that may arise from the use of such information.

In any case, OSHUN reserves the right to suspend, modify, restrict or interrupt, either temporarily or permanently, the access, navigation, use, hosting and/or downloading of Content and/or use of services of the Web Site, with or without prior notice, to Users who contravene any of the provisions detailed in these Terms and Conditions, without the possibility of the User being able to demand any compensation for this cause.

The parties shall be liable for any breaches personally incurred by them, and the other party shall be indemnified against any error, fault or negligence not attributable to it and against any damage resulting from such breaches or errors attributable to the other contracting party.

OSHUN shall not be liable in the event of unavailability of the product or impossibility of delivery when this is due to force majeure, theft or loss, or error in the order or data provided by the User. However, in such cases, OSHUN may contact the User to try to find the best solution to the case.

15. Modifications to the terms and conditions

OSHUN reserves the right to make changes or updates to these Terms and Conditions, of which the User will be informed in advance for acceptance or rejection if they are substantial.

The User will be deemed to have expressly accepted such modifications or updates in the following cases: at the time of making a new purchase they will have to expressly accept the new Terms and Conditions. Last revised Terms and Conditions: 08/21/2023

16. Suspension of the website

OSHUN reserves the right to suspend, modify, restrict or interrupt, either temporarily or permanently, the access, navigation, use, hosting or downloading of Content or use of services of the Web Site, with or without prior notice, to Users who contravene any of the provisions detailed in these Terms of Use, without the possibility of the User being able to claim any compensation for this cause.

17. Notifications

All communications between OSHUN and the User regarding the placement of orders through the Web Site shall be in writing and in accordance with the communication procedures set forth in these Terms and Conditions for each particular case.

18. Language

OSHUN may translate these Terms and Conditions, its Privacy Policy, or any other operating rules, policies or procedures that may be posted on the Web Site. The English version shall prevail in the event of any conflict.

19. Supplier Policy

As a company committed to providing high quality products to its customers, OSHUN recognizes its obligation to ensure that suppliers act ethically. We expect our suppliers to regularly provide an environment that protects the health and safety of employees and their basic human rights. All suppliers shall comply with their national employment laws and regulations, particularly with respect to the following:

  • Minimum age to work.
  • Freely chosen employment.
  • Health and safety.
  • Freedom of association and the right to collective bargaining.
  • Absence of discrimination.
  • Absence of harsh or inhumane treatment.
  • Working hours.
  • Salaries.
  • Working conditions.

OSHUN will never knowingly procure supplies from countries that do not comply with the above principles. We also expect our suppliers to translate these principles into their dealings with their own suppliers. Due to the sometimes complex nature of our suppliers' supply chains, it is not always possible to monitor and control the conditions of every individual involved in the production of our products. However, as OSHUN continues to grow, it recognizes the importance of being proactive and doing everything possible to uphold the rights of those involved in the manufacture of its products.

20. Confidentiality and data protection

In accordance with the provisions of Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, all personal data provided during the use of the Website will be treated in accordance with the provisions of the Privacy Policy that every User must expressly accept in order to use and register in the system.

21. General

The headings of the various clauses are for information purposes only, and shall not affect, qualify or expand the interpretation of these Terms of Use. Likewise, the provider may modify the terms and conditions stipulated herein, in whole or in part, by publishing any change in the same form in which these Terms of Use appear or through any type of communication addressed to the Users.

The temporary validity of these Terms of Use coincides, therefore, with the time of their exposure, until they are totally or partially modified, at which time the modified Terms of Use will become effective.

Regardless of the provisions of the particular conditions that may be established, the provider may terminate, suspend or interrupt, at any time and without prior notice, access to the Contents of the Website, without the possibility for the User to claim any compensation. After such termination, the prohibitions of use of the Contents set forth above in these Terms of Use shall remain in force.

Also, if the User breaches these Terms of Use, the provider may suspend or cancel your profile automatically and without notice, and in no case such suspension or cancellation would entitle the User to any compensation. For these purposes, the provider informs that it may inform and cooperate in a timely manner with the competent police and judicial authorities if it detects any violation of current legislation or if it suspects that a crime has been committed.

The contracting of any product and/or payment service offered by the provider shall be regulated by the general and/or particular conditions of each specific service provided for such purpose.

In the event of any discrepancy between the provisions of these Terms of Use and the particular conditions of each specific service of the Web Site, the provisions of the latter shall prevail.

In the event that any provision of these Terms of Use is declared invalid or unenforceable, in whole or in part, by any court, tribunal or competent administrative body, such invalidity or unenforceability shall not affect the remaining provisions of these Terms of Use.

The failure of the Provider to exercise or enforce any right or provision contained in these Terms of Use shall not constitute a waiver thereof, unless acknowledged and agreed to in writing by the Provider.

22. Partial nullity

All clauses or ends of this contract must be interpreted independently and autonomously, not being affected the rest of stipulations in the event that one of them has been declared invalid by a court judgment or final arbitration decision. The affected clause or clauses will be replaced by another or others that preserve the effects pursued by the Terms of Use of the Platform.

23. Applicable law and competent jurisdiction

Whenever the regulations in force for this purpose provide the possibility for the parties to submit to a particular jurisdiction, for any dispute arising out of or related to this Web Site shall apply Spanish law in force at the time of the dispute, and we will submit to the Courts and Tribunals of Elche, as well as, where appropriate, to the consumer arbitration courts or similar to which we are adhered at the time of the dispute. Notwithstanding the foregoing, in accordance with Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the Protection of Consumers and Users, in case of dispute we will submit to the Courts and Tribunals of the domicile of the consumer and User.

Dispute resolution

In accordance with the provisions of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on the settlement of consumer disputes online, in the event of a dispute, if you so wish, you may go to the "Commission's Dispute Resolution Platform" to attempt to settle out-of-court any dispute arising from the provision of the services by OSHUN.

Through the following link, you can send your complaint to a dispute resolution body authorized by the Commission, through the following link: http://ec.europa.eu/consumers/odr/.

To file complaints regarding the use of our services, you can contact us by mail at the electronic or physical address indicated in section 1, corresponding to "Identification of the Holder and General Information", committing ourselves to seek at all times an amicable solution to the conflict.