Contact

Here you’ll find some of the questions we’re most often asked. If you still have a question or need help with your order, send us a message through the contact form. We’ll reply within a maximum of 48 hours.

You can also email us at info@oshunjewel.com.

Contact form

FAQs

For earrings, is the price for the pair or is it for a single earring?

Here at OSHUN, we know that sometimes one is enough, but often two is the best company. How do you know what you're getting? Here are three clues:

Product Description: It's the treasure map you're looking for. If it says 'pair,' voilà! You have a set for both ears. If it mentions 'unit,' then it's a singular piece to showcase your unique style.

Product Name: Words are the key. 'Earrings' in plural means it's party time for both earlobes. 'Earring' in singular is for when you want all the spotlight on that one but fabulous adornment.

Remember, the price always aligns with the quantity, whether it's the dynamic duo or the sensational solo. So whether you're looking for the yin and yang balance or the boldness of going solo, we've got you covered.

Oh no, 'Out of Stock'! What's that?

It means that the item you had your eye on, the one that stole your breath away, has been a resounding success and temporarily vanished, like the good legends that everyone wants but few get. But don't worry, don't panic. If that jewel was your soulmate, just leave us your email on the product page. We'll send you a signal, a notification, a digital shout as soon as it's back in the game. And if you still see it lurking on our website, it means we have plans for a sweet reunion. So keep your eyes open and your email ready, because the return of the favorites is imminent!

Transfer? Of course!

We like things old-fashioned from time to time. If you want to do it the classic way, just send us a message at info@oshunjewel.com . If traditional is more cool to you, we are ready to make it your style!

What promotions are active?

Our launch promotion is currently available. 3x2 throughout the website. If you add 3 products to the basket, the cheapest one will be free! If you add 6 products, you will get 2 for free! And so on to infinity.

This promotion does not accumulate with other promotions or discount coupons that you may find online.

How do shipments work?

We ship throughout the European Union. All delivery times below are in business days (Monday to Friday) and start counting from the next business day after the order is placed.

Current shipping options

  • Spain (mainland and Balearic Islands): 3–5 business days · €2.99 · free from €50.
  • Canary Islands, Ceuta and Melilla: 8–10 business days · €2.99 · free from €50.
  • Portugal (mainland): 5–8 business days · €5 · free from €50.
  • France, Germany, Italy and the Netherlands: 5–8 business days · €7 · free from €120.
  • Monaco, Belgium, Austria and Poland: 5–8 business days · €7 · free from €120.
  • Slovakia, Slovenia, Czechia, Hungary, Croatia, Lithuania, Latvia, Romania, Bulgaria, Ireland, Estonia, Greece, Sweden, Denmark, Finland and Luxembourg: 5–8 business days · €7 · free from €120.

I just bought and you have released a promotion. What I do?

If you have just bought your jewelry and in the next 15 days we launch a promotion that reduces the price, we will refund the difference. For example, you just bought the Okan Necklace and we offer it with a 10% discount in the next 15 days and we will return the difference in a gift card. Write to us, tell us the order number and the promotion we have applied and we will make you the gift card.

Can I recycle my jewelry? (spoiler: YES!)

We put it on a plate for you: trade us that sterling silver jewel that you no longer love and we give you 25% of what it cost you, in a super gift card. This way you can renew your look without regrets. Contact us for more information.